CUSTOMER JOURNEY & LIFECYCLE
A customer journey is a complete experience a customer has with an organisation. It encompasses all customer interactions across all channel, devices and touchpoint throughout every stage of the customer lifecycle.
CUSTOMER
ONBOARDING
Having a new customer via digital channels with eKYC validation without physically present at the branch. With an AI based facial recognition, customer onboarding is secured and seamless.
CUSTOMER
ENGAGEMENT
Securities are important to protect all transactions from hacking. By enabling Push Authentication, username and password are not required at all for a better user experience. Documents could also be signed digitally.
CUSTOMER
RETENTION
Understanding customer behaviour and their needs are essential to retain customers. Our data modelling could help your organisation to identify a potential churn and market insights for your marketing team to have a more effective strategies.
DATA ANALYTICS & MONETISATION
New business opportunities can be created through the generation of market insights and understanding of customer behaviour by using our data analytics models and algorithms. Our business intelligence and data analytics services have contributed to significant revenue growth for our customers.
